FAQS
if we didn’t answer your question here, please email us and ask away!
Do you sell your benches and tables, how does that work?
- Yes! We are asked all the time about our products, and we know that for some, it’s simply not enough to rent – – they would rather own! If you would like to purchase an item, just ask! Please note, the quantity, availability and sale of our items is discretionary.
Can you create or build something I want for an event?
Yes, custom woodworking, design and build requests are available, and rates vary. Our products are handmade, in-house by us. Custom requests, either for rent or for purchase usually require advanced planning. If you have an idea about something you would like to rent or own, just ask, and we will do our best to accommodate your request!
Is a deposit required to reserve rentals?
Yes. Once we have checked our availability with your event date, we will send you an Estimate, and together we will work through getting your order set up exactly the way you want it. When the parameters for your order are squared away, you will provide us with a 50% non-refundable deposit as indicated on the Invoice. The remaining balance will be due 14 days before your event date.
Can I make changes to my rental order once I have paid the deposit?
The intention of a 50% non-refundable deposit is to save the event date, and to secure rental items. You are welcome to pay for an entire order in full at any time. While changes to an order are permitted (AHR wants to be flexible when possible), this is not generally an encouraged activity… however, you may add or remove items up to 14 days before your event date, and changes to orders will depend upon availability.
What is the delivery rate?
Our “delivery rate” includes delivery, setup, and breakdown of rental products. Our delivery rate starts at $150.00. This rate increases based upon various factors, including the venue’s location from our showroom, specific delivery times, delivery logistics, late night pickups, and the quantity and type of items rented.
What if I need to cancel my order?
Cancellations are permitted up to 30 days prior to your event date. Should you need to cancel your order 30 days prior to your event date, you will not be charged for the remaining balance of your order. Remember, your 50% deposit is non-refundable.
Can I pick up the items myself instead of having them delivered? Or could I setup and move the items myself?
Our products require expert handling, leveling and transport. All orders must be transported, setup and moved by AHR. If rental items need to be moved or adjusted once at your venue, we ask that you contact us so we can make sure it is done perfectly. We are happy to provide our services and manpower at an event so you don’t have to worry, or risk damaging our products. If you think you may need us to be present at your event, please let us know in advance, additional fees may apply.
Is there a minimum amount for rental orders?
Our minimum amount is $250 for all rental orders, not including the delivery rate.
What if there is damage to a rental item, or something goes missing?
While we know you will be respectful of our beautiful rental products and treat them with care, we know accidents can happen, so we offer a 10% optional damage waiver (based upon rental cost) for each item. If an item goes missing or is damaged beyond repair, you will be charged based upon our cost to replace and rebuild the item.